Software Support - Implementation
Ortho2, LLC.
Ortho2, LLC.
Ames, IA Ames, IA Full-time Full-time $17.
50 an hour $17.
50 an hour Ortho2, a leading provider of cloud-based, orthodontic practice management software, is looking for a Software Support candidate to be the first point of contact for new and existing customers who will be implementing or updating our software.
The right candidate will have the ability to maintain a strong technical knowledge of our proprietary software and integrated peripheral software applications and be customer oriented to communicate effectively to understand the issue and explain its solution.
Responsibilities:
Main contact for our new customers seeking technical assistance over the phone, chat, or email.
Assist with weekly team tasks.
(Including initial contacts, preparing offices for training, post training check-ins, end of graduation calls, and add-on software module implementation) Perform remote troubleshooting through diagnostic techniques and pertinent questions and walk the customer through the problem-solving process.
Coordinate data conversions.
Discuss conversion process, timing, and what converts with new offices.
Assist with creating and updating department documentation.
Create help videos that are useful for the implementation process.
Work in coordination with other departments within the company.
Maintain knowledge of Ortho2 proprietary products and third party integrations Maintain effective work relationships with other Ortho2 staff members that foster productivity, workgroup cohesiveness, and high morale.
Log and track calls in the Customer Database.
Job Requirements:
Proven experience as a software help desk specialist and/or in another customer support role.
Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
Ability to diagnose and resolve basic technical issues.
Customer-oriented and cool-tempered.
Proficiency in English.
Excellent oral and written communication skills.
Possess organizational and time management skills and demonstrate a solid work ethic.
Travel required for company and industry meetings and possibly customer trainings.
This position can be worked 100% remote, in our Ames, Iowa office, or a hybrid combination of both options.
Hours are 9:
00 a.
m.
- 6:
00 p.
m.
M-F (Central Time Zone) tdlBOzDQiu.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ortho2, LLC.
Ames, IA Ames, IA Full-time Full-time $17.
50 an hour $17.
50 an hour Ortho2, a leading provider of cloud-based, orthodontic practice management software, is looking for a Software Support candidate to be the first point of contact for new and existing customers who will be implementing or updating our software.
The right candidate will have the ability to maintain a strong technical knowledge of our proprietary software and integrated peripheral software applications and be customer oriented to communicate effectively to understand the issue and explain its solution.
Responsibilities:
Main contact for our new customers seeking technical assistance over the phone, chat, or email.
Assist with weekly team tasks.
(Including initial contacts, preparing offices for training, post training check-ins, end of graduation calls, and add-on software module implementation) Perform remote troubleshooting through diagnostic techniques and pertinent questions and walk the customer through the problem-solving process.
Coordinate data conversions.
Discuss conversion process, timing, and what converts with new offices.
Assist with creating and updating department documentation.
Create help videos that are useful for the implementation process.
Work in coordination with other departments within the company.
Maintain knowledge of Ortho2 proprietary products and third party integrations Maintain effective work relationships with other Ortho2 staff members that foster productivity, workgroup cohesiveness, and high morale.
Log and track calls in the Customer Database.
Job Requirements:
Proven experience as a software help desk specialist and/or in another customer support role.
Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
Ability to diagnose and resolve basic technical issues.
Customer-oriented and cool-tempered.
Proficiency in English.
Excellent oral and written communication skills.
Possess organizational and time management skills and demonstrate a solid work ethic.
Travel required for company and industry meetings and possibly customer trainings.
This position can be worked 100% remote, in our Ames, Iowa office, or a hybrid combination of both options.
Hours are 9:
00 a.
m.
- 6:
00 p.
m.
M-F (Central Time Zone) tdlBOzDQiu.
Estimated Salary: $20 to $28 per hour based on qualifications.
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