Library Tech Lending Coordinator
Ames, IA Ames, IA Part-time Part-time Estimated:
$29.
9K - $37.
9K a year Estimated:
$29.
9K - $37.
9K a year 2 days ago 2 days ago 2 days ago Position Title:
Library Tech Lending Coordinator Job Group:
Professional & Scientific Required Minimum
Qualifications:
High School diploma or equivalent Preferred
Qualifications:
Knowledge of a wide range of computer systems software, applications, and hardware.
Ability to provide functional direction to other technical support staff and/or student employees.
Prior experience in an academic environment preferred.
Demonstrated experience in conflict and sensitive issue management.
Customer service experience Not all preferred qualifications need to be met for consideration.
Job Description:
The Iowa State University Library is currently seeking qualified candidates for a Tech Lending Coordinator.
This IT Support role is responsible for the daily operations of the University Library Tech Lending service desk and providing leadership and supervision of desk attendants to facilitate quality customer service and support of university-owned computers, tablets, peripherals, and other electronic devices.
The successful candidate will have a customer-service focus, be skilled in organization and time management, possess the ability to interact effectively with library staff and the university community, and work independently as well as collaboratively in a rapidly changing, term-based environment.
As part of the Core Technologies Team, the qualified candidate will:
Offer recommendations for improvements to the Library's Tech Lending program Establish and document workflow, processes, goals, and policies Develop standards and procedures necessary to improve the efficiency and effectiveness of operations Update training material for new and existing desk attendant staff Manage coverage, time approvals, performance reviews Verify that support issues are taken care of in a timely manner Additionally, this position will be responsible for processing fines and fees, running service and usage reports, performing inventory audits, and submitting purchase requests for new equipment.
The general scope of technical responsibilities includes providing routine and preventative maintenance and upgrades to hardware, software, cameras, and PA systems; troubleshooting and problem reporting; end-user training and assistance.
Desktops and laptops are predominantly Apple and Dell.
Operating systems supported are Mac OSX, Windows 10 & 11, and Apple iOS.
Applications supported including, but not limited to:
Office 365, Snipe IT, Adobe Creative Cloud, ServiceNow, LabStats, and utility programs.
During the term of this position, there may be the possibility that this could turn into a full-time role.
Level Guidelines Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks Works under relatively close supervision and receives guidance on new work assignments Works on assignments which are routine in nature requiring limited judgment Refers difficult or less routine issues to supervisor or higher-level staff for assistance May provide guidance to students Appointment Type:
Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term:
July 4, 2025 Number of Months Employed Per Year:
12 Month Work Period Time Type:
Part time Pay Grade:
PS806 Application Instructions:
To apply for this position, please click on Apply and complete the Employment Application.
Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.
edu or call 515-294-4800 or Toll Free:
1-877-477-7485.
Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value.
Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Original Posting Date:
June 7, 2023 Posting Close Date:
June 20, 2023 Job Requisition Number:
R12034.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29.
9K - $37.
9K a year Estimated:
$29.
9K - $37.
9K a year 2 days ago 2 days ago 2 days ago Position Title:
Library Tech Lending Coordinator Job Group:
Professional & Scientific Required Minimum
Qualifications:
High School diploma or equivalent Preferred
Qualifications:
Knowledge of a wide range of computer systems software, applications, and hardware.
Ability to provide functional direction to other technical support staff and/or student employees.
Prior experience in an academic environment preferred.
Demonstrated experience in conflict and sensitive issue management.
Customer service experience Not all preferred qualifications need to be met for consideration.
Job Description:
The Iowa State University Library is currently seeking qualified candidates for a Tech Lending Coordinator.
This IT Support role is responsible for the daily operations of the University Library Tech Lending service desk and providing leadership and supervision of desk attendants to facilitate quality customer service and support of university-owned computers, tablets, peripherals, and other electronic devices.
The successful candidate will have a customer-service focus, be skilled in organization and time management, possess the ability to interact effectively with library staff and the university community, and work independently as well as collaboratively in a rapidly changing, term-based environment.
As part of the Core Technologies Team, the qualified candidate will:
Offer recommendations for improvements to the Library's Tech Lending program Establish and document workflow, processes, goals, and policies Develop standards and procedures necessary to improve the efficiency and effectiveness of operations Update training material for new and existing desk attendant staff Manage coverage, time approvals, performance reviews Verify that support issues are taken care of in a timely manner Additionally, this position will be responsible for processing fines and fees, running service and usage reports, performing inventory audits, and submitting purchase requests for new equipment.
The general scope of technical responsibilities includes providing routine and preventative maintenance and upgrades to hardware, software, cameras, and PA systems; troubleshooting and problem reporting; end-user training and assistance.
Desktops and laptops are predominantly Apple and Dell.
Operating systems supported are Mac OSX, Windows 10 & 11, and Apple iOS.
Applications supported including, but not limited to:
Office 365, Snipe IT, Adobe Creative Cloud, ServiceNow, LabStats, and utility programs.
During the term of this position, there may be the possibility that this could turn into a full-time role.
Level Guidelines Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks Works under relatively close supervision and receives guidance on new work assignments Works on assignments which are routine in nature requiring limited judgment Refers difficult or less routine issues to supervisor or higher-level staff for assistance May provide guidance to students Appointment Type:
Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term:
July 4, 2025 Number of Months Employed Per Year:
12 Month Work Period Time Type:
Part time Pay Grade:
PS806 Application Instructions:
To apply for this position, please click on Apply and complete the Employment Application.
Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.
edu or call 515-294-4800 or Toll Free:
1-877-477-7485.
Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value.
Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Original Posting Date:
June 7, 2023 Posting Close Date:
June 20, 2023 Job Requisition Number:
R12034.
Estimated Salary: $20 to $28 per hour based on qualifications.
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