Retail Manager
4.
5 Ames, IA Ames, IA Full-time Full-time Estimated:
$32.
8K - $41.
6K a year Estimated:
$32.
8K - $41.
6K a year 2 days ago 2 days ago 2 days ago RETAIL MANAGER - NORTH JOB TITLE:
Retail Manager - North REPORTS TO:
Operations Director - North TIME COMMITMENT:
Full-time Retail Manager Position
Summary:
The Retail Manager will support retail operations at Overflow Thrift Stores by leading activities related to customer service, point of sale, merchandise stocking, visual staging of merchandise, and cleanliness and organization of the sales floor.
The Retail Manager will communicate regularly with Processing Managers & staff and the Operations Director to develop priorities for merchandise processing & pricing.
The Retail Manager also:
Exhibit a positive attitude in all interactions with customers, staff and volunteers.
Proactively directs Customer Service Associates to assist as needed with Retail tasks.
Coordinates with the Marketing / E-Commerce team for marketing and social media efforts.
The Retail Manager will collaborate with staff and volunteers to create a retail environment that is clean, cute, creative and uncluttered.
All Staff Responsibilities Culture Actively support and live out the Overflow Purpose, Values and Guarantee Strive to display God's love to other staff, volunteers, customers, and donors Demonstrate an ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude Reliability/Accountability Follow attendance procedures Adhere to Overflow policies and procedures Achieve productivity standards in tasks Work with diligence and focus when clocked in - for example:
refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (reading, games, etc.
) complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes) be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.
; i.
e.
, ready to start work when you clock in) Teamwork/Cooperation Serve as a positive colleague or team member Adapt to daily needs and changing plans Establishes productive working relationships Communication Speak and/or write effectively, listen carefully, and clarify information when necessary Provide accurate and truthful updates to supervisor Reflect values in written and verbal communication Encounter all stakeholders with kindness Position Key Responsibilities Lead front of store operations including deployment of staff and volunteers for daily tasks Store Operations Directors and Department Managers collaborate together to act as leads during all shifts and are responsible for:
Setting the daily schedule and work priorities for the team (including Floor Managers) - assigning staff to tasks (register, receiving, stocking, etc.
) and determining schedule for breaks (including meals) Handling customer concerns and complaints Handling volunteer concerns and setting volunteer work priorities Making requests for assistance to Operations Directors or Managing Director when needed Answer customer questions in a manner consistent with the stores mission and values Encounter all stakeholders with kindness Organize all retail spaces, in collaboration with OD and Processing Manager(s) Maintain clean, attractively-staged and organized displays Maintain a proactive merchandise rotation program, regularly purging items and assuring product is fresh Complete store cleaning tasks; assure the sales floor is clean and uncluttered; assure restrooms and other public areas are clean and welcoming Provide ideas and support to the Marketing & E-Commerce team to promote Overflow merchandise and increase sales Collaborate with Processing Managers to move merchandise onto the sales floor efficiently and in a manner that maximizes sales opportunity (e.
g.
, moving seasonal items on & off the sales floor) Create an environment in the store that promotes customer and staff safety Keep aisles free from clutter Assure broken items are removed from the sales floor Assure sidewalks immediately around customer and volunteer entries are free from debris and snow / ice; alert OD of any significant repair concerns Achieve sales goals for North Store Collaborate with OD and Processing Manager(s) to meet monthly sales goals Develop and adjust processes for efficiency Collaborate with OD on process and facility changes that promote efficiency Maintain accuracy of department training and pricing guides Support Processing team with donation, processing and pricing tasks as needed and under the direction of Processing Manager(s) and OD Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission Collaborate with volunteers on assigned work priorities Communicate with volunteers with kindness, respect and appreciation Participate in planned volunteer trainings, groups, and appreciation as scheduled Utilize training and pricing guides for volunteer onboarding Position Requirements High School diploma One to two years years experience in retail environment preferred Ability to lift 30 pounds and 60 pounds in a team lift occasionally Ability to work in a fast-paced environment with frequent standing, bending, squatting, pulling, and pushing Ability to work in a non-air-conditioned environment PURPOSE:
Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.
VALUES:
Demonstrate the Fruit of the Spirit Be Servant-Minded Be Adaptable & Flexible Empower Creativity Be Inviting and Responsive OUR GUARANTEE:
We encounter everyone with kindness and positivity, rooted in Christ's love for one another.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Ames, IA Ames, IA Full-time Full-time Estimated:
$32.
8K - $41.
6K a year Estimated:
$32.
8K - $41.
6K a year 2 days ago 2 days ago 2 days ago RETAIL MANAGER - NORTH JOB TITLE:
Retail Manager - North REPORTS TO:
Operations Director - North TIME COMMITMENT:
Full-time Retail Manager Position
Summary:
The Retail Manager will support retail operations at Overflow Thrift Stores by leading activities related to customer service, point of sale, merchandise stocking, visual staging of merchandise, and cleanliness and organization of the sales floor.
The Retail Manager will communicate regularly with Processing Managers & staff and the Operations Director to develop priorities for merchandise processing & pricing.
The Retail Manager also:
Exhibit a positive attitude in all interactions with customers, staff and volunteers.
Proactively directs Customer Service Associates to assist as needed with Retail tasks.
Coordinates with the Marketing / E-Commerce team for marketing and social media efforts.
The Retail Manager will collaborate with staff and volunteers to create a retail environment that is clean, cute, creative and uncluttered.
All Staff Responsibilities Culture Actively support and live out the Overflow Purpose, Values and Guarantee Strive to display God's love to other staff, volunteers, customers, and donors Demonstrate an ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude Reliability/Accountability Follow attendance procedures Adhere to Overflow policies and procedures Achieve productivity standards in tasks Work with diligence and focus when clocked in - for example:
refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (reading, games, etc.
) complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes) be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.
; i.
e.
, ready to start work when you clock in) Teamwork/Cooperation Serve as a positive colleague or team member Adapt to daily needs and changing plans Establishes productive working relationships Communication Speak and/or write effectively, listen carefully, and clarify information when necessary Provide accurate and truthful updates to supervisor Reflect values in written and verbal communication Encounter all stakeholders with kindness Position Key Responsibilities Lead front of store operations including deployment of staff and volunteers for daily tasks Store Operations Directors and Department Managers collaborate together to act as leads during all shifts and are responsible for:
Setting the daily schedule and work priorities for the team (including Floor Managers) - assigning staff to tasks (register, receiving, stocking, etc.
) and determining schedule for breaks (including meals) Handling customer concerns and complaints Handling volunteer concerns and setting volunteer work priorities Making requests for assistance to Operations Directors or Managing Director when needed Answer customer questions in a manner consistent with the stores mission and values Encounter all stakeholders with kindness Organize all retail spaces, in collaboration with OD and Processing Manager(s) Maintain clean, attractively-staged and organized displays Maintain a proactive merchandise rotation program, regularly purging items and assuring product is fresh Complete store cleaning tasks; assure the sales floor is clean and uncluttered; assure restrooms and other public areas are clean and welcoming Provide ideas and support to the Marketing & E-Commerce team to promote Overflow merchandise and increase sales Collaborate with Processing Managers to move merchandise onto the sales floor efficiently and in a manner that maximizes sales opportunity (e.
g.
, moving seasonal items on & off the sales floor) Create an environment in the store that promotes customer and staff safety Keep aisles free from clutter Assure broken items are removed from the sales floor Assure sidewalks immediately around customer and volunteer entries are free from debris and snow / ice; alert OD of any significant repair concerns Achieve sales goals for North Store Collaborate with OD and Processing Manager(s) to meet monthly sales goals Develop and adjust processes for efficiency Collaborate with OD on process and facility changes that promote efficiency Maintain accuracy of department training and pricing guides Support Processing team with donation, processing and pricing tasks as needed and under the direction of Processing Manager(s) and OD Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission Collaborate with volunteers on assigned work priorities Communicate with volunteers with kindness, respect and appreciation Participate in planned volunteer trainings, groups, and appreciation as scheduled Utilize training and pricing guides for volunteer onboarding Position Requirements High School diploma One to two years years experience in retail environment preferred Ability to lift 30 pounds and 60 pounds in a team lift occasionally Ability to work in a fast-paced environment with frequent standing, bending, squatting, pulling, and pushing Ability to work in a non-air-conditioned environment PURPOSE:
Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.
VALUES:
Demonstrate the Fruit of the Spirit Be Servant-Minded Be Adaptable & Flexible Empower Creativity Be Inviting and Responsive OUR GUARANTEE:
We encounter everyone with kindness and positivity, rooted in Christ's love for one another.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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