Retail Customer Service Representative, Ames - Verizon Wireless

Company Name:
Verizon Wireless
Responsibilities
The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. You must also be able to actively engage customers and provide world-class customer service. Provides exceptional customer service to individuals visiting the Verizon Wireless store, including greeting customers and assessing their needs. Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience. Answers phones and responds to customer inquiries in a timely manner. Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Ensures that all appropriate documentation and data entry is complete. Assists in the administrative functions of the store, including cash management and asset protection of store inventory. Reconciles cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Performs reporting functions as required. Individual may sell phones and accessories in the event of high store volume or absence of sales representative.
Qualifications
High school diploma or equivalent; some college preferred. A minimum of 1 year of customer service experience (retail sales/operations experience a plus) and a minimum of 1 year retail sales/operations experience. Well developed conversational and listening skills a must. Strong organizational, communication and problem solving skills required. Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion. PC literacy is also required (experience using Windows based applications preferred.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
Company Description:

Who We Are
At Verizon Wireless, we're committed to delivering solutions and services that enable people to live, work and play better. We're backed by cutting-edge innovations and a top-notch team dedicated to forging the future of connectivity for individuals and businesses alike. Join us and you'll play an essential role in fulfilling that commitment, working for a world-class company at the forefront of world-shaping technology.

What We Offer
Embark on a career journey with a technology leader--one that's making a profound impact on the lives of our customers, every day. When you join our team, you'll find endless opportunities to realize your full professional potential. You'll constantly be challenged to grow your talents, contributing your ideas and expertise to high-impact projects and work from the moment you arrive. And we'll support your development with the award-winning training and benefits you need to achieve your professional and personal goals.

Why Verizon Wireless?
With our world of career-defining opportunities, you're sure to find the right fit for your expertise and experience. Visit to learn more and apply today.

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