Administrative Assistant - Ames, IA

Company Name:
TIAA-CREF
Title: Administrative Assistant - Ames, IA Location: IA-Ames
For more information about TIAA-CREF, visit our website.
TIAA-CREF seeks an Administrative Assistant to join our team in our Ames, Iowa location. Primary responsibilities are to support the business unit of Individual Advisory Services operational day to day duties. All tasks, responsibilities and assignments must be completed with the highest level of quality following regulatory procedures (FINRA).
Candidates will be working closely with both internal and external clients, so teamwork is a must. The ideal candidate should have an exceptional level of customer service and problem solving skills, the ability to manage change and excellent communication skills.
_ Duties may include:_
Greeting clients and manage reception area
As the voice of TIAA-CREF, answer phones and route calls; provide general information to clients; refer questions and issues to appropriate staff or department for further information and problem resolution.
Schedule and communicate in-office appointments for client meetings as well as follow-up calls and confirmations
As an Associated Person, process clients forms and checks; process mail and incoming correspondence; maintain various files, logs and tracking systems in accordance with FINRA regulations
Create internal/external correspondence using Microsoft Office products (Excel, PowerPoint, Word, etc.) as well as create correspondence and/or log activities in client management system (Siebel)
Compile client data and research
May communicate with institutional administrators and act as liaison with consultants
Make routine travel arrangements and complete expense reports
Order and maintain office supplies and marketing materials
Schedule and set-up internal meetings/conference calls/catering as required
May act as liaison for office facilities and maintenance issues
May act as liaison for vendors and ensure payment of office-related invoices
Assist teammates; cover other duties during vacations
Required:
High school diploma required, college degree preferred
3- 5 years related experience required
Proficiency in Outlook, Word and Excel required
Desired skills:
Able to multi-task and produce in a fast paced, team oriented environment
Excellent oral and written communication skills
Strong interpersonal and customer service skills
Organized, detail oriented and follows-through
Equal Employment Opportunity is not just the law, it's our commitment. Read more about the Equal Employment Opportunity Law.
If you need assistance applying due to being visually or hearing impaired, please email Careers Help.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
Business Administration and Support Administrative Assistant - Ames, IA IA-Ames 1700601

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