Intern, Desktop Analyst (Summer 2015)

Company Name:
Renewable Energy Group
The purpose of this position is to assistwith support for End User Technology Needs, User Administration, and New User Computer Deployment.
Key Accountabilities:
Support End User Technology Needs
Respond to employee needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, and etc.
Use helpdesk management system to respond to user support requests
User Administration
Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, and etc.
Assist with Sarbanes Oxley documentation gathering activities
Maintain asset management system
New User Computer Deployment
Responsible for executing PC setup and desktop image deployment for all new users
Maintain and execute PC deployment imaging system
Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.
Install printer hardware and drivers as needed
Install phone handsets
Train users as needed
Other frequent duties:
Provide recommendations on company computer desktop/laptop systems and hardware purchases
Assist System/Network Administrators as needed in scaling network and turning up new branch office sites
Maintain tape backup system, swap tapes, and monitor backup logs
Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed
Ability to handle difficult situations with clients and turn them into a win for the desktop support team
Solve issues desk side and via remote desktop
Perform other duties as assigned
Education Required : Pursuing a bachelor?s degree ?Information Technology or related degree
Senior, Junior, or Sophomore status preferred
Experience Required : Desktop support experience, preferably in multi-location environment with windows operating systems
Business environment experience, relevant courses, club participation and internship preferred
Skills Required :
?Strong verbal and written communication skills
?Advanced desktop support - client side or remote
?Build and deploy/setup client personal computers
?Ability to maintain desktop deployment methods or imaging software
?Install and configure host based antivirus software
?Desktop - Windows XP to Windows 7 Migration
?Desktop ? Windows 7 installation, support, patching, and troubleshooting
?Windows networking TCP/IP Configuration and troubleshooting
?Ability to modify system registry
?Advanced support of Office 2007/2010/2013, IE8/9/10/11
?Troubleshoot network printers
?Thorough understanding of Active Directory - client side
?Demonstrated experience providing support with remote tools
?Install and troubleshoot 3rd party applications on the desktop
?Ability to install and update device drivers
Special skills or knowledge preferred:
?Network skills relating to Ethernet switch configuration
?Network skills relating to Firewall and VPN configuration
?VMware and Virtualization technologies
?Experience with backup systems and software
?Ability to troubleshoot wireless network problems ? client side

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