Application Engineer

Company Name:
The Franklin Paterson Company
Ames , IA , United States
Responsible for manufacturing installing qualifying and repairing complex robotic automation equipment deployed in the laboratories throughout the US. The Applications Engineer is a key interface between design and manufacturing groups and the end-user group.
Execute Factory Acceptance Testing of automation systems
Perform installation and Site Acceptance Testing of automation systems
Provide detailed training for laboratory user-groups on use of automation systems
Provide remote technical support via e-mail and telephone for user-groups
Perform on-site diagnostics and repair of automation systems
Assist user-groups in diagnosing application issues
Produce detailed reports using CRM software
Requirements:
Programming experience required.
Experience with V+ and AIM is a plus
Minimum of 3-5years related experience with complex automation systems.
Previous field experience in medical or laboratory automation is a plus.
Technical and customer relations background derived from hands-on problem solving.
Experience resolving customer problems and providing training to user-groups.
Strong working knowledge of operating systems and real-time machine control.
Excellent written and verbal communication skills
40% travel required. Must arrive on-site within 24 hours if initial incident is not resolved
Weekend and/or after hours support as part of a 24/7 operation.
EDUCATION: B.S. degree in Engineering or Life Science Field or an equivalent combination of training and experience.
JOB DURATION: This job is full time and long term.
COMPENSATION RANGE: 0/yr

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