Desktop Support Analyst (Ref: 474)

Company Name:
Professional Technology Integration Inc
Position: Desktop Support Analyst (Ref: 474)
Location: Ames,IA,50010,USA
Duration: 1 Years 0 Months 20 Days - Contract
Openings: 1
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment.This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
Handle difficult situations with clients and turn them into a win for the desktop support team
work trouble tickets from system
be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
solve issues desk side and through remote desktop
answer how to questions and resolve issues related to applications, printers, connectivity
setup and install new PCs,
maintain a positive outlook, be professional, and provide excellent customer service
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Required / Desired Skills
General desktop support either client side or remote (Required 3 Years)
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting (Required 3 Years)
Desktop - Windows XP to Windows 7 Migration (Required 3 Years)
Windows networking TCP/IP Configuration and troubleshooting (Required 3 Years)
Ability to modify system registry (regedit) (Required 3 Years)
Troubleshoot network printers (Required 3 Years)
Support and Troubleshooting of Office 2007/2010, IE8, IE9 (Required 3 Years)
Rebuilding Outlook Profiles (Required 3 Years)
Thorough understanding of Active Directory - client side (Required 3 Years)
Demonstrated experience providing support with remote tools (Required 3 Years)
Install and troubleshoot 3rd party applications on the desktop (Required 3 Years)
Experience with Hard Drive Encryption (Highly Desired 1 Years)
A+ Certification (Nice to Have 3 Years)

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