IT Support Specilaist

IT Support Specialists support Workiva by ensuring employees are equipped with the necessary equipment and software to succeed in their roles. This position works with employees across all levels of Workiva and delivers support services in a timely and efficient manner. Excellent critical thinking and analytical ability along with communication and interpersonal skills are required for this position.
What You'll Do:
Serve as the local IT presence in the office
Be a point of contact for employees by providing technical support through in-person, email, instant messaging, or phone communication, including rotational off-hour assistance
Triage support tickets
Analyze and troubleshoot problems
Provide in-person or remote support for computers, mobile equipment, and other devices and software as needed
Research new hardware and software solutions
Engage vendors, request quotes and make recommendations for systems, software or components
What You'll Need:
Ability to communicate clearly and effectively
Preferred 2+ years technical support or related experience including Windows and OS X
Ability to solve problems and apply previous experience to new problems
Capacity to manage multiple priorities and customer expectations
Ability to work in a demanding, fast-paced environment
Want to hear what our employees think of working at Workiva?
https://www.workiva.com/careers/great-place-to-work

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