Program Assistant I

Campus Dining Services at Iowa State University is currently seeking candidates for a Program Assistant I. This position will be based in the Dining Student Staffing Office (DSSO) and will assist in crafting and managing a highly memorable hiring experience for all ISU Dining student employees. This position is responsible for assisting the Program Coordinator II with scheduling, hiring, and training for the 1800 students employed by ISU Dining. The Program Assistant assists with facility support, staff scheduling, and operation of the student staffing computer software system; providing technical assistance for professional and student staff system users; as well as providing proper training, resulting in extraordinary student employees who provide a great dining experience to our customers. The Program Assistant I is accountable to DSSO as part of ISU Dining's operations and performs duties with the utmost integrity and stewardship of University resources. The successful candidate will possess a high degree of professional presence, and sensitivity to and acumen working with, culturally diverse individuals. The candidate will also bring a passion and a vision for the recruiting and hiring experience and innovative approaches to crafting an outstanding and notable ISU Dining program. The candidate should be detail oriented in areas including, but not limited to, systems management, food safety management, training, presentation preparation, and human resources (HR), while delivering exceptional customer service to student employees, faculty, and staff. This position will also be tasked with utilizing professional judgment, exhibiting exceptionally well-developed communication and strong interpersonal skills. The successful candidate will be competent to assist in leading and coaching a team inspired to deliver outstanding service. The Program Assistant I works with students to provide customers with an exceptional experience, consistently delivered with the attitude of continuous improvement and excellence demanded of a world-class institution.

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