Student Services Specialist IV

The Graduate College at Iowa State University (ISU) is seeking qualified applicants for the position of Student Services Specialist IV. Approximately 5,000 graduate students are enrolled in on-and off-campus study, and a goal of the university is to build on its success in graduate education by increasing the number of graduate degrees conferred. The Graduate College promotes excellence in advanced studies by uniformly implementing relevant policies adopted by the graduate faculty, and by providing professional-development services and other and forms of support. The incumbent, with guidance from the Graduate College Associate Dean, will independently develop, implement, and assess new, proactive programming focused on timely degree completion, particularly among doctoral students. Student records will be analyzed to identify bottlenecks to completion, to identify models for success among graduate majors, and to target students of concern. The incumbent will engage directly with students to advise and counsel on policies, procedures, and recommended strategies related to degree completion. As part of this effort, the incumbent will manage enrollment in Graduate Studies (GR ST) courses taken by students nearing degree completion. The incumbent will engage major professors and other student advisors, including graduate program directors and associate deans of academic colleges, in her or his outreach and intervention activities that are designed to promote timely degree completion. The incumbent will serve as the Graduate College's Classification Officer, approving or denying schedule changes, requests to waive credit limits, student-status changes, and curriculum/program changes. Two student-services staff members will be supervised directly by the incumbent, who will lead the college's student services division. The incumbent will serve as adviser for non-degree and/or exchange graduate students and will serve on the Registration and Classification Committee.

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